Key Account Manager
About CCS:
CCS Facility Services is one of the largest building service contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses with a deep bench of experienced cleaning and engineering professionals. Guided by a Service Heart we are a company Built to Serve with a passion to exceed our customer’s expectations.
Job Details:
We are currently seeking a dedicated Key Account Manager to oversee and manage the facility services for a specific client account. As the primary point of contact, the ideal candidate will be responsible for fostering a strong client relationship, ensuring the delivery of high-quality services, and driving customer satisfaction.
Key Responsibilities:
- Cultivate and maintain a strong partnership with the assigned client.
- Understand the client's unique needs, expectations, and goals.
- Regularly communicate with the client to address concerns and ensure satisfaction.
- Oversee the day-to-day facility services provided to the client.
- Ensure that service standards are consistently met or exceeded.
- Collaborate with operational teams to address service issues promptly.
- Develop and implement account plans that align with client objectives.
- Identify opportunities for improvement and efficiency in service delivery.
- Work closely with the client to develop long-term strategies for facility management.
- Identify cost-saving opportunities without compromising service quality.
- Provide insights and recommendations for continuous improvement.
- Bilingual English/Spanish Required
- Proven experience in project management or account management.
- Strong interpersonal and communication skills.
- Ability to understand client needs and deliver effective solutions.
- Detail-oriented with excellent organizational and multitasking abilities.
- Familiarity with industry regulations and best practices.
- Industry experience preferred.
Benefits:
CCS Facility Services’ business foundation is our people. We recognize, invest and promote from within. Unified by our core values, you will discover a sense of community of amazing colleagues who are passionate and guided by a Service Heart to providing the best employee experience.
A few added bonuses:
- Competitive salary and benefits package.
- Opportunities for professional development and advancement.
- Dynamic and collaborative work environment.
- Health and wellness programs.
- Be a part of a growing company’s success.
We believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion, or belief. CCS is committed to a diverse and inclusive workplace.